Knowing Your Customer: What's Holding You Back From Greatness?

TransUnion — Sun, 10 Dec 2023 10:00:00 +0000

Data advancements have the potential to improve how well you know your customer and drive outstanding customer experiences and personalised services. With regulatory evolution, including the new Consumer Duty, and intense market competition, the right approach could unlock growth and be a unique selling point.

In this session, recorded at the TransUnion Summit 2023, Sam Welch (Commercial Banking Director, TransUnion) asks industry leaders from different sectors: How big is the gap between potential and reality, and what more can be done to get to know customers better?

Sam poses a set of questions on key topics to our panel of financial services SMEs, and elicits authentic insights on key challenges around an effective data strategy, how to design an advance customer experience and changing consumer attitudes and economic behaviour.

Panel chair:

Sam Welch, Commercial Banking Director, TransUnion

Panel:

Ranil Boteju is Chief Data & Analytics Officer, Lloyds Banking Group
Desmond McNamara, CRO, Zilch
Darren Kelk, MD, Ascendant Solutions
Stuart Daniels, Chief Credit Officer, FGH

Interested in cutting-edge FS solutions that can help improve customer outcomes and business performance? TransUnion have published a guide on new use cases for Open Banking and an overview on how TransUnion and Bud are building the next generation of Open Banking solutions. To get your copy, head over to our landing page.

Hyperfocusing on Consumer Outcomes: The New Consumer Duty and Financial Vulnerability

TransUnion — Tue, 27 Jun 2023 11:30:00 +0100

One of the most pressing economic challenges stemming from the cost of living crisis is the growing concern around consumers' financial vulnerability. It is a high priority and concern for senior leaders across financial services, insurance, gaming, e-commerce and government. The publication of the Credit Information Market Study Interim Report and Discussion Paper (Nov 2022) — covering non-financial vulnerability and the need to ensure good customer outcomes — and the FCA’s new Consumer Duty regulations, emphasises the need for organisations to invest in data solutions and data science talent, adhere to evolving compliance requirements, be committed to customer care and have a strategic mindset.

This podcast dives into the issue of financial vulnerability and discusses the changing regulatory landscape and the latest on the Consumer Duty. It features vox pops from the public talking about their financial concerns and how they are coping with the pressures on their household budgets, expert insights from decision makers in the credit space and an overview of the ways businesses can strengthen relationships with customers and improve their financial confidence.

Contributors you'll hear from:

Sam Welch, Commercial Banking Director, TransUnion
Jonathan Baum, Non-Exec Board Member and Strategic Advisor
Caroline Evetts, Director of Risk & Compliance, TransUnion
Oli Lewis-Jones, Retail Conduct Risk and Regulation Consultant, Deloitte
James Robinson, Managing Director - Consumer Interactive, TransUnion

Further insights

TransUnion Business Insights - Episodes Tagged with “Cost Of Living Crisis”

Knowing Your Customer: What's Holding You Back From Greatness?

Hyperfocusing on Consumer Outcomes: The New Consumer Duty and Financial Vulnerability