app01 Mon, 19 Oct 2026 18:56:22 +0000 Fireside (https://fireside.fm) TransUnion Business Insights - Episodes Tagged with “Customer Management” https://transunion-uk-podcast.fireside.fm/tags/customer%20management Mon, 05 Oct 2026 09:00:00 +0100 Get an insider’s view into data, business strategies and trust. In each episode, industry experts join us to discuss key talking points in the world of technology. We’ll share new insights and perspectives on topics, such as how fraud is challenging FinTech growth; ways to develop award-winning, consumer-centric lending platforms; or the product set needed to optimise customer onboarding. You’ll learn more about the inner workings of TransUnion — one of the world’s leading insights and analytics companies — and how we bring our purpose of Information for Good® to life for individuals and communities. en-gb episodic Data, Strategies and Trust TransUnion Get an insider’s view into data, business strategies and trust. In each episode, industry experts join us to discuss key talking points in the world of technology. We’ll share new insights and perspectives on topics, such as how fraud is challenging FinTech growth; ways to develop award-winning, consumer-centric lending platforms; or the product set needed to optimise customer onboarding. You’ll learn more about the inner workings of TransUnion — one of the world’s leading insights and analytics companies — and how we bring our purpose of Information for Good® to life for individuals and communities. no data, software, fintech, business strategy, banking, e-commerce, fraud, customer experience, open banking, data breach, business strategy, B2B TransUnion catherine.westwood@transunion.com Helping Consumers Understand Their Financial Story: Why Credit Education Matters https://transunion-uk-podcast.fireside.fm/1 a1e57393-4386-4f67-8488-66ebe064d78a Mon, 05 Oct 2026 09:00:00 +0100 TransUnion full TransUnion What does the future of credit education look like? TransUnion brings together leaders from Monzo, Lloyds Banking Group and Credit Karma to explore how organisations can empower consumers through better insights, improved financial inclusion and clearer financial information, helping people better understand their financial story. 27:29 no <p>In this episode, TransUnion brings together experts from Ed Stewart-Bourne (Monzo), Emma Abrahams (Lloyds Banking Group) and Dimitar Lazarov (Credit Karma) to explore the future of credit education, consumer engagement and financial wellbeing. The conversation covers common misconceptions about credit, the importance of personalised insights, financial inclusion, and how organisations can empower consumers through clearer, more accessible financial information.</p> customer engagement, customer engagement strategies, business, B2B, business, customer relationships, consumer trust, credit education, consumer empowerment, credit score, financial wellbeing, financial health, financial inclusion. In this episode, TransUnion brings together experts from Ed Stewart-Bourne (Monzo), Emma Abrahams (Lloyds Banking Group) and Dimitar Lazarov (Credit Karma) to explore the future of credit education, consumer engagement and financial wellbeing. The conversation covers common misconceptions about credit, the importance of personalised insights, financial inclusion, and how organisations can empower consumers through clearer, more accessible financial information.

]]> In this episode, TransUnion brings together experts from Ed Stewart-Bourne (Monzo), Emma Abrahams (Lloyds Banking Group) and Dimitar Lazarov (Credit Karma) to explore the future of credit education, consumer engagement and financial wellbeing. The conversation covers common misconceptions about credit, the importance of personalised insights, financial inclusion, and how organisations can empower consumers through clearer, more accessible financial information.

]]> CX Success: Strategies for Trusted Customer Engagement https://transunion-uk-podcast.fireside.fm/cx-strategies b798bd80-d1d1-40d0-8a9a-8428067617e9 Mon, 14 Oct 2024 10:00:00 +0100 TransUnion full TransUnion This episode is a must-listen for any business looking to optimise success in 2025. Join Caroline Fowler, Matt Richardson, and Thomas Purton as they discuss how exceptional customer experience (CX) strategies can help brands build trusted, long-lasting, and profitable customer relationships. They explore consumer expectations, key lifecycle stages, and the latest CX trends and tools to look out for, offering actionable insights to enhance your customer experience and drive business success. 34:41 no <p>In this episode, Caroline Fowler, Director of Product and Presales at TransUnion UK, engages in a deep-dive discussion with Matt Richardson, Senior Fraud Specialist at TransUnion UK, and Thomas Purton, Senior Product Manager at Bud. Together, they explore how exceptional customer experience (CX) strategies can help brands cultivate trusted, longer lasting and more profitable customer relationships.</p> <p>The panel delves into what consumers truly value and how these insights can be harnessed to create better experiences across the entire customer lifecycle, from originations through to onboarding, retention and engagement.</p> <p>Join us as we discuss the CX trends to look out for in 2025, delve into the tools organisations are leveraging to create cutting-edge digital experiences, and provide you with actionable strategies to enhance your customer experience and drive business success.</p> <p><strong>Want more CX insights?</strong> Download our guide <em><a href="https://www.transunion.co.uk/lp/cx-ebook?utm_campaign=FR-24-159-CX-Digitisation-Campaign-Programme&amp;utm_keyword=&amp;utm_medium=display-ad&amp;utm_source=Podcast&amp;utm_content=Podcast+" rel="nofollow noopener">Begin new relationships, deepen existing ones</a></em> to uncover more in-depth insights into how you can transform you customer experience to elevate customer relationships and achieve sustainable growth. </p> CX, customer experience, customer management, customer retention, customer engagement, CX strategies, business, B2B, business, customer onboarding, onboarding, originations, CX trends, fraud prevention, decisioning, customer relationships, consumer trust, voice of customer, digital experience, digital, customer journey, customer lifecycle In this episode, Caroline Fowler, Director of Product and Presales at TransUnion UK, engages in a deep-dive discussion with Matt Richardson, Senior Fraud Specialist at TransUnion UK, and Thomas Purton, Senior Product Manager at Bud. Together, they explore how exceptional customer experience (CX) strategies can help brands cultivate trusted, longer lasting and more profitable customer relationships.

The panel delves into what consumers truly value and how these insights can be harnessed to create better experiences across the entire customer lifecycle, from originations through to onboarding, retention and engagement.

Join us as we discuss the CX trends to look out for in 2025, delve into the tools organisations are leveraging to create cutting-edge digital experiences, and provide you with actionable strategies to enhance your customer experience and drive business success.

Want more CX insights? Download our guide Begin new relationships, deepen existing ones to uncover more in-depth insights into how you can transform you customer experience to elevate customer relationships and achieve sustainable growth.

]]> In this episode, Caroline Fowler, Director of Product and Presales at TransUnion UK, engages in a deep-dive discussion with Matt Richardson, Senior Fraud Specialist at TransUnion UK, and Thomas Purton, Senior Product Manager at Bud. Together, they explore how exceptional customer experience (CX) strategies can help brands cultivate trusted, longer lasting and more profitable customer relationships.

The panel delves into what consumers truly value and how these insights can be harnessed to create better experiences across the entire customer lifecycle, from originations through to onboarding, retention and engagement.

Join us as we discuss the CX trends to look out for in 2025, delve into the tools organisations are leveraging to create cutting-edge digital experiences, and provide you with actionable strategies to enhance your customer experience and drive business success.

Want more CX insights? Download our guide Begin new relationships, deepen existing ones to uncover more in-depth insights into how you can transform you customer experience to elevate customer relationships and achieve sustainable growth.

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