Additionally, they analyse UK consumer savings rates, which dropped from 30% during COVID to 6% in 2022, with a recent increase indicating improving financial positions. The importance of financial literacy is emphasised, showing that consumers who monitor their credit tend to achieve better financial outcomes. They also observe that Gen Z is less engaged with credit compared to a decade ago, likely due to recent economic crises. Finally, they provide insights into BNPL usage, revealing that it is utilised by a diverse range of consumers, not just the young or financially distressed. Join James and Aukse as they explore these topics and share their passion for data and analytics.

Here are some actionable takeaways from this episode:

1. Monitor Your Credit: Regularly check your credit report to stay on top of your financial health and improve your financial outcomes.
2. Understand BNPL: Be aware of the implications of using “buy now, pay later” services and manage these payments responsibly to avoid debt.
3. Focus on Financial Literacy: Educate yourself about financial management, including budgeting, saving, and investing, to enhance your financial well-being.

The show starts with a discussion of Credit Week (Credit Strategy's new flagship event) which took place this June. Each contributor picks out their own highlight from the event and explains why this example resonated with them. The conversation moves on to the development of data solutions attuned to current consumer and business needs. Glyn talks about the spikes we are seeing in different fraud types (as documented in our 2024 Omnichannel Fraud Report) and the opportunity to educate consumers better around fraud risk and online safety. Dennis discusses the current economic situation, consumer sentiment and advances in affordability data in the form of trended affordability and how that helps businesses tailor their approach to individual consumers.

We wrap by shining a lens on product innovation. We explore how NPD can create more good consumer outcomes during the lending experience and how fraud and identity solutions (such as document verification and biometrics) can help businesses keep pace with criminals and authenticate more good customers vs stopping the fraudsters and support streamlined reauthentication processes that strengthen the customer experience.

Off the back of a busy 2023 and with Mark attending February’s IAPP Data Protection Intensive 2024 event in London, the first part of this podcast reflects on the dominant and emerging methods being used by threat actors. Cameron, Mark and George use this scene setting as an entry point into the recent Royal United Services Institute, (RUSI) paper which explores the harms caused by ransomware to individuals, organisations and society.

RUSI is the world’s oldest and the UK’s leading defence and security think tank, and this document is an important industry talking point. Our experts discuss the psychological impact ransomware can have on individuals directly (first-order harms) and indirectly (secondary-order harms) and address key issues that businesses need to consider when mitigating a cyber incident that includes breach fatigue, impact on front line staff and customer care.

We wrap up with insights into what industry professionals can expect to see from threat actors in the coming year and identify the resources that will need to be carefully marshalled in response to these threats.

For more information on how your organisation can look to counter the threat of a data breach, download our dedicated ebook or get in touch with Mark directly.

The panel was chaired by Chad Reimers, GM: Fraud and Identity Solutions, TransUnion UK, and featured:

• Harriet Sloan, Head of UK Fraud and Identity Consulting and Analytics, TransUnion
• Glyn Cowlishaw, Head of UK Fraud and Identity Pre-Sales, TransUnion
• Devon Smith, Director of Strategic Growth, NeuroID

Topics include emerging fincrime and cybercrime threats, such as no intent to pay, money mules, organised 3rd party fraud and targeted online attacks, and how consumer attitudes towards online crime are evolving. The panellists share the patterns they're seeing emerge across sectors and outline forward-thinking strategies that can help improve performance and enable businesses and consumers transact with confidence.

For more information on how TransUnion's TruValidate solution can help your business better detect and identify fraudulant activity visit our solution and product pages.

Hosting the show is TransUnion's James Robinson. James started at TransUnion in 2007 and has worked across account management, pre-sales and was recently promoted to managing director of our consumer interactive team. With over 10 years’ experience in delivering consumer credit solutions, James is a subject matter expert (SME) in consumer credit and open banking data, and the lending customer experience. Joining James is Ellie Austin-Williams, founder of This Girl Talks Money. Ellie aims to empower and help Gen Z and Millennials cultivate a positive money mindset. Working with this demographic, and brings a fresh, personable perspective to important issues such as financial education and money management.

Topics include; dissecting the ideal customer journey for Gen Z talking to innovation, personalisation, security and instant decisions; digital trust in an age of disinformation and scams; and their understanding and adoption of open banking.

Speakers:

• James Robinson, managing director, consumer interactive, TransUnion in the UK
• Ellie Austin-Williams, founder of This Girl Talks Money

This episode focuses on tech startups, covering those going through initial funding rounds to organisations wanting to evolve their data strategy as they grow and navigate the challenges of a maturing business.

Presented by Lisa Meynell, Account Director in the FinTech team here at TransUnion UK, our expert guests are: 

• Dai Duong, a Partner at KPMG. Dai leads the Modelling and Analytics business in the UK, with a particular focus on Financial Services clients.
• Gareth Howell, Head of Data Solutions at TransUnion in the UK, responsible for data strategy and the inward supply of new data sources and leveraging existing assets.

Topics covered in this podcast include emerging trends in the startup space, the components and commercial benefits of a robust data strategy, and the skills and team mix needed to make this work.

Additional notes:

• the last funding round mentioned approx 9 minutes into the podcast was July 2021.

In this podcast we dive into the role fraud and identity solutions have in creating secure and outstanding customer experiences. Since 2020, digital fraud and financial crime has exploded, negatively impacting on consumer and business confidence and trust.

Delivering a great onboarding experience during customer acquisition is a universal ambition for digital leaders. To demonstrate common dominators and differences across borders, and provide the best insights possible, we've brought in expert perspectives from different markets.

Presenter Josh Gunnell, Director - Fraud Solutions TransUnion in the UK, is joined by:

• Patrick Boudreau - Head, Identity Management & Fraud, TransUnion, Canada
• Megha Khetarpal- Director, Fraud Solutions Lead for Emerging Markets, TransUnion, India

Topics covered include unlocking friction-right design, customer experience across the customer journey and awareness of fraud threats in the digital world.

Research cited by Megha Khetarpal:

• Question 1: Using findings from TransUnion's ongoing Consumer Pulse research survey. Each quarter TransUnion tracks consumer attitudes and experiences towards credit, fraud and related themes.

• Questions 2 response: Insights referenced come from a Deloitte study into the gap between what consumers think of financial services institutions vs. their favourite technology brand. Research cited: Accelerating Digital Transformation in Banking, July 2018, Deliotte Insights.

Our TransUnion Summit 2021 was themed around the 'Future'. The event explored the ongoing realignment of consumer and business relationships during COVID-19, and focused on creating a better understanding of consumer needs, industry developments and approaches to inform future growth plans.

Speakers from different sectors shared big, renewable ideas, took deep dives into disruptive solutions and explained important emerging data trends that can help empower you and your team to be successful in the future economy.

This episode of the TransUnion Data, Strategies and Trust, podcast series features a panel discussion recorded live at our event. It covers some of the key economic, consumer and technology topics that are - and will continue - to dominate into 2022. The panel of experts that you'll hear from: 

• Sam Welch, Strategic Accounts Sales Director, TransUnion (UK)
• Shail Deep, Chief Product Officer , TransUnion (UK)
• Jonathan Baum, Banking Expert and Advisor to TransUnion
• Simon Taylor, Barclaycard

Listen to the panel discuss the current economic outlook, consumer adoption and future direction of Buy Now Pay Later (BNPL), consumer credit education and embracing Environmental, Social, and Governance (ESG).

Women @ TU is a global network group, open to all TransUnion employees passionate about promoting women’s growth. It spans networking, education, personal development, social impact, mentoring and supporting working parents, and creates an opportunity for women to come together to effect positive change.

For this episode we're excited to hand over the mic to our Women @ TU team who help to deliver that message. Hosted by Louise North, Senior Account Director for TransUnion, founding member and external community chair for Women @ TU, Louise is joined by a panel of successful and passionate women from HSBC, Google and TransUnion.

The panel share their own career experiences and challenges to date, talking through topics such as navigating a traditionally male-dominated environment; supporting women in their careers, and the impact that balancing a family alongside a career can have on progression.

Our guests on this episode are:

• Shail Deep, SVP Chief Product Officer for TransUnion Europe
• Fiona Anderson, Head of Everyday Banking, HSBC
• Jenny Welch, Industry Manager - Retail, Google