In this session, recorded at the TransUnion Summit 2023, Sam Welch (Commercial Banking Director, TransUnion) asks industry leaders from different sectors: How big is the gap between potential and reality, and what more can be done to get to know customers better?

Sam poses a set of questions on key topics to our panel of financial services SMEs, and elicits authentic insights on key challenges around an effective data strategy, how to design an advance customer experience and changing consumer attitudes and economic behaviour.

Panel chair:

• Sam Welch, Commercial Banking Director, TransUnion

Panel:

• Ranil Boteju is Chief Data & Analytics Officer, Lloyds Banking Group
• Desmond McNamara, CRO, Zilch
• Darren Kelk, MD, Ascendant Solutions
• Stuart Daniels, Chief Credit Officer, FGH

Interested in cutting-edge FS solutions that can help improve customer outcomes and business performance? TransUnion have published a guide on new use cases for Open Banking and an overview on how TransUnion and Bud are building the next generation of Open Banking solutions. To get your copy, head over to our landing page.

This podcast dives into the issue of financial vulnerability and discusses the changing regulatory landscape and the latest on the Consumer Duty. It features vox pops from the public talking about their financial concerns and how they are coping with the pressures on their household budgets, expert insights from decision makers in the credit space and an overview of the ways businesses can strengthen relationships with customers and improve their financial confidence.

Contributors you'll hear from:

• Sam Welch, Commercial Banking Director, TransUnion
• Jonathan Baum, Non-Exec Board Member and Strategic Advisor
• Caroline Evetts, Director of Risk & Compliance, TransUnion
• Oli Lewis-Jones, Retail Conduct Risk and Regulation Consultant, Deloitte
• James Robinson, Managing Director - Consumer Interactive, TransUnion

Further insights

• Create brighter futures with CreditView e-Book
• Emerging Financial Services Trends and The Future of Banking

According to UK Gambling Commission research, 43% of UK adults aged 16 and over participated in gambling in year to March 2022 (within a four week period). This includes the National Lottery, sports betting and online slot machines. The UK gaming industry has invested heavily in the move from bricks and mortar to omnichannel, the digital customer experience and adapting to evolving regulation. In this podcast we focus on socially responsible gambling through the lens of updates to UK gambling regulation and the growing cost of living crises. We ask: How can the UK gambling industry better protect consumers in 2022 and in the future?

Joining host Ben Wade (TransUnion) are Luke Sugden (Flutter UK and Ireland), Tom Banks (Kindred Group), Dan Whitlam (GamCare) and Roberta Sossi (TransUnion). The discussion starts with the latest guidance published by the UK Gambling Commission, with our guests identifying key talking points and explaining how the industry is interpreting and responding to them. The conversation moves on to insights into consumer economic behaviour and attitudes, the protections players expect from operators and how this is shaping the digital customer experience. We wrap up by looking to the future and how advanced data insights and regulation could further help consumers and the industry.

Contributors:

• Ben Wade, Sector Lead - Gaming, TransUnion
• Luke Sugden, Director of Risk and Safer Gambling, Flutter UK and Ireland
• Tom Banks, Head of Corporate Affairs UK and Global, Kindred Group
• Dan Whitlam, Head of Industry Standards, GamCare
• Roberta Sossi, Senior Credit Consultant, TransUnion

Further information:

• Read up on TransUnion's ongoing Consumer Pulse research, consumer research Roberta refers to in this episode
• Find out how TransUnion works and partners with the gaming industry
• UK Gambling Commission June 2022 update: Customer interaction: formal guidance for remote gambling operators

TransUnion was the headline sponsor for the event (held 27-28 April), that brought together key players in the alternative finance and fintech space. Over the course of the two days the spotlight was shone on product development, industry-wide challenges and disruptive innovation.

Host Asia Anwar-Jones, Head of FinTech at TransUnion, is joined by VP of FinTech, Steve Wishart, and Praneeth Meka, Senior Director Data Science and Analytics, to discuss some of the main themes that emerged during the festival. Asia asks Steve and Praneeth about the importance of trust in the digital economy, the evolution of buy now pay later (BNPL) from version 1.0 to 2.0 and what this could mean for consumers and businesses, customer experience (CX) and the opportunity presented by open banking.

Useful links:

• The TransUnion consumer research white paper referenced by Asia and Steve is the Consumer Credit 2022: Responding to Challenge and Change. Download it to get a better understanding of consumer attitudes and preferences towards finances in 2022
• Read up on how TransUnion are helping to shape the future of BNPL - TransUnion Is First UK Credit Reference Agency To Accept Buy Now, Pay Later Data
• More information on the AltFi Festival of Finance 2022 can be found on the event microsite