We found 2 episodes of TransUnion Business Insights with the tag “cx”.
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CX Success: Strategies for Trusted Customer Engagement
October 14th, 2024 | 34 mins 41 secs
b2b, business processes, business strategy, business success, credit decisioning, customer experience, customer lifecycle, customer management, cx, financial crime, fraud, fraud prevention, marketing
This episode is a must-listen for any business looking to optimise success in 2025. Join Caroline Fowler, Matt Richardson, and Thomas Purton as they discuss how exceptional customer experience (CX) strategies can help brands build trusted, long-lasting, and profitable customer relationships. They explore consumer expectations, key lifecycle stages, and the latest CX trends and tools to look out for, offering actionable insights to enhance your customer experience and drive business success.
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Masterclass: Leveraging Credit Education to Strengthen Customer Loyalty, Trust and Engagement
January 16th, 2024 | 21 mins 2 secs
app strategy, banking, customer experience, cx, digital strategy, financial services, fintech, leadership, lending
Curious about the potential of credit education tools to deliver richer, mutually beneficial relationships for consumers and financial service providers? In this episode, experts working at the cutting-edge of product development share insights and examples that can be used to inform your own customer strategy.