Episode Archive
26 episodes of TransUnion Business Insights since the first episode, which aired on July 14th, 2021.
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2024 Research & Consultancy Wrap-Up: Hear From Our Industry Experts
November 15th, 2024 | 36 mins 37 secs
analytics, b2b, bnpl, credit education, credit monitoring, data, financial literacy, gen z, research & consultancy, summit
We’re delighted to bring you a new episode of the TransUnion Podcast, 2024 Research & Consultancy Wrap-Up: Why TransUnion’s Voice Matters in the Market. In this episode, James O’Donnell, Director of Research at TransUnion UK, and Aukse Pringle, Senior Consultant in the Data and Analytics team, discuss the key learnings from their research over the past year and look ahead to future trends.
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CX Success: Strategies for Trusted Customer Engagement
October 14th, 2024 | 34 mins 41 secs
b2b, business processes, business strategy, business success, credit decisioning, customer experience, customer lifecycle, customer management, cx, financial crime, fraud, fraud prevention, marketing
This episode is a must-listen for any business looking to optimise success in 2025. Join Caroline Fowler, Matt Richardson, and Thomas Purton as they discuss how exceptional customer experience (CX) strategies can help brands build trusted, long-lasting, and profitable customer relationships. They explore consumer expectations, key lifecycle stages, and the latest CX trends and tools to look out for, offering actionable insights to enhance your customer experience and drive business success.
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A New Dimension of Data: How Geodemographic Data Can Enhance Marketing Outputs
August 16th, 2024 | 23 mins 22 secs
adtech, advertising, agency, audience development, b2b, b2c, business processes, business strategy, marketing, marketing strategy, performance media, saas
This episode is a must for any marketer interested in how they can use data to influence the success of their strategy or campaign. It features Josh Gunnell, Director E-commerce and Partnerships, and Ayelet Palmore, Director of Product Marketing for Marketing Solutions business at TransUnion in the US, discussing the value of geodemographic tools, the evolving adtech landscape and the pivotal role measurement plays at the beginning of a strategy (not just the end) and how using the right metrics can enhance a team’s reputation.
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Credit Week Recap and Data Solutions Fit for the Modern Economy Discussion
July 12th, 2024 | 38 mins 7 secs
b2b, b2c, banking apps, business processes, business strategy, customer experience, customer strategy, data, data strategy, digital trust, leadership
Caroline Fowler, Director of Product – Consumer Interactive, TransUnion, reviews Credit Week and asks her guests for their highlights. The team then talk to the development and application of data solutions that can help support consumers in the modern economy and cite some of the customer-first innovations they are seeing in the marketplace.
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Understanding and Countering Financial Crime feat. Tony Sales (We Fight Fraud)
June 19th, 2024 | 26 mins 55 secs
big data, business strategy, crime, customer experience, deepfakes, fraud, scams
In this episode we pick over key trends and themes identified in TransUnion's Omnichannel Fraud Report 2024. With contributions from Tony Sales (co-founder We Fight Fraud) we walk listeners through how economic conditions are influencing financial crime, the role education plays in helping consumers spot scams and how advances in technology present both new threats and opportunities.
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Enhanced Consumer Insights: Introducing the Vulnerability Registration Service, Evolving Data Strategies and Credit Week
May 24th, 2024 | 28 mins 12 secs
b2b, b2c, banking, big data, business processes, business strategy, customer experience, customer strategy, data strategy, digital inclusion, e-commerce, financial inclusion, financial services, government, mental health, utilities, wellbeing
Ever wondered which consumer data points could have a transformative impact on transactions between consumers and businesses? In this episode Gareth Howell, Head of Data Solutions at TransUnion in the UK, talks with Helen Lord, CEO of the Vulnerability Registration Service (VRS), about the power of new types of consumer insights, the evolution of the data ecosystem and the regulatory drive to improve customer outcomes.
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Cyber Incident Response Landscape: Looking Back at 2023, Planning for 2024 and Exploring the Psychological Impact of Ransomware
February 21st, 2024 | 35 mins 39 secs
b2b, b2c, business processes, business strategy, customer experience, cybercrime, data, digital trust, fincrime, law, leadership
This episode provides an overview of the current cyber threat landscape from the perspective of experts working in the data breach space. It reflects on the dominant and emerging methods being used by threat actors, and addresses the recent Royal United Services Institute (RUSI) paper that investigates the harms caused to individuals, organisations and society by ransomware.
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Masterclass: Leveraging Credit Education to Strengthen Customer Loyalty, Trust and Engagement
January 16th, 2024 | 21 mins 2 secs
app strategy, banking, customer experience, cx, digital strategy, financial services, fintech, leadership, lending
Curious about the potential of credit education tools to deliver richer, mutually beneficial relationships for consumers and financial service providers? In this episode, experts working at the cutting-edge of product development share insights and examples that can be used to inform your own customer strategy.
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Knowing Your Customer: What's Holding You Back From Greatness?
December 10th, 2023 | 33 mins 31 secs
banking, big data, cost of living crisis, customer experience, digital economy, e-commerce, financial inclusion, financial services, fintech, innovation, leadership, transunion; regulation
In this episode (recorded at our FUTURE Summit 2023) Sam Welch, Commercial Banking Director at TransUnion in the UK, chairs a panel discussion with senior leaders from across financial services. Topics up for debate include data strategy, consumer attitudes and behaviour and the opportunities for engineering a cutting-edge customer experience in FS.
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A Modern Identity Crisis: How The Digital Age Blurs The Lines Between Trust, Risk and Authenticity
December 4th, 2023 | 24 mins 51 secs
b2b, b2c, business processes, business strategy, cybercrime, data, digital trust, fincrime, leadership
In this episode (recorded at our FUTURE Summit 2023) our Fraud and Identity team talk about current fraud trends, consumer attitudes and concerns, and recent technology developments in the fraud prevention space.
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Responding to a Data Breach: Managing the Clock and Your Reputation
August 10th, 2023 | 34 mins 1 sec
b2b, b2c, business processes, business strategy, contingency planning, cybercrime, data breach, data breach template, digital trust, law, reputation management
In this episode we’ll run through how you can effectively plan for a data breach and what a ‘gold standard’ response activity should look like. As Benjamin Franklin framed it: Failing to prepare, is preparing to fail.
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A Conversation with Jamie Bartlett: The Fraud "Business", Consumer Accountability, and the Latest on the Missing Cryptoqueen
July 6th, 2023 | 37 mins
business strategy, consumer education, crypto, digital crime, digital fraud, fbi, fincrime, fraud, jamie bartlett, scams, the missing cryptoqueen. web3
Harriet Sloan, head of fraud consultancy and analytics, is joined by author and journalist Jamie Bartlett to discuss the evolution of digital crime, how education and technology can be leveraged to counter threats, and the latest on his search for The Missing Cryptoqueen.
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Hyperfocusing on Consumer Outcomes: The New Consumer Duty and Financial Vulnerability
June 27th, 2023 | 24 mins 59 secs
banking, cost of living crisis, customer experience, digital economy, financial services, fintech, leadership, transunion; regulation
This podcast takes a deep dive into a topic we're all thinking about right now - financial vulnerability. It brings together experts from across the UK’s credit market to give those working in financial services and beyond, a better understanding of the FCA's new Consumer Duty and the ways organisations can help consumers in this cost of living crisis.
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Building Meaningful Lending Experiences: How to Think Like A Gen Z Consumer
May 4th, 2023 | 43 mins 39 secs
banking, customer experience, data, digital, fintech, leadership, strategy, technology, transunion
What do lenders need to know about Gen Z and young Millennials as they start to earn and begin using different banking and lending products? In this episode we help you better understand what younger consumers think of credit, financial management and the lending customer experience.
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Open Banking Steps Up: Bud Announcement, Fiinu Launch and the Evolution of Open Finance
March 21st, 2023 | 25 mins 30 secs
banking, business strategy, customer experience, fintech, leadership, lending, start-ups, transunion
The evolution of open banking continues apace. In this episode we discuss some of the approaches driving the data solution forward and making it an increasingly recognisable piece of the banking customer journey. We speak with Celso Nogueira, newly appointed director of open banking, and Chris Sweeny, CEO of Fiinu, as he readies to launch their consumer-facing solution.
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Data Breach: Creating a Contingency Plan for 2023
January 12th, 2023 | 43 mins 17 secs
business strategy, infosec, law, regulation, transunion
Mark Read, head of data breach solutions at TransUnion UK, speaks with experts in the cyber and data risk space about the current data breach landscape and how businesses can best respond to 'known unknowns'. Talking points include the UK regulator’s position on data breach compensation claims, insights from DAC Beachcroft’s data protection and cyber conference, and an assessment of the the cyber threats facing UK businesses in 2023.