Displaying Episode 1 - 10 of 13 in total of TransUnion Business Insights with the tag “banking”.
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Enhanced Consumer Insights: Introducing the Vulnerability Registration Service, Evolving Data Strategies and Credit Week
May 24th, 2024 | 28 mins 12 secs
b2b, b2c, banking, big data, business processes, business strategy, customer experience, customer strategy, data strategy, digital inclusion, e-commerce, financial inclusion, financial services, government, mental health, utilities, wellbeing
Ever wondered which consumer data points could have a transformative impact on transactions between consumers and businesses? In this episode Gareth Howell, Head of Data Solutions at TransUnion in the UK, talks with Helen Lord, CEO of the Vulnerability Registration Service (VRS), about the power of new types of consumer insights, the evolution of the data ecosystem and the regulatory drive to improve customer outcomes.
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Masterclass: Leveraging Credit Education to Strengthen Customer Loyalty, Trust and Engagement
January 16th, 2024 | 21 mins 2 secs
app strategy, banking, customer experience, cx, digital strategy, financial services, fintech, leadership, lending
Curious about the potential of credit education tools to deliver richer, mutually beneficial relationships for consumers and financial service providers? In this episode, experts working at the cutting-edge of product development share insights and examples that can be used to inform your own customer strategy.
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Knowing Your Customer: What's Holding You Back From Greatness?
December 10th, 2023 | 33 mins 31 secs
banking, big data, cost of living crisis, customer experience, digital economy, e-commerce, financial inclusion, financial services, fintech, innovation, leadership, transunion; regulation
In this episode (recorded at our FUTURE Summit 2023) Sam Welch, Commercial Banking Director at TransUnion in the UK, chairs a panel discussion with senior leaders from across financial services. Topics up for debate include data strategy, consumer attitudes and behaviour and the opportunities for engineering a cutting-edge customer experience in FS.
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Hyperfocusing on Consumer Outcomes: The New Consumer Duty and Financial Vulnerability
June 27th, 2023 | 24 mins 59 secs
banking, cost of living crisis, customer experience, digital economy, financial services, fintech, leadership, transunion; regulation
This podcast takes a deep dive into a topic we're all thinking about right now - financial vulnerability. It brings together experts from across the UK’s credit market to give those working in financial services and beyond, a better understanding of the FCA's new Consumer Duty and the ways organisations can help consumers in this cost of living crisis.
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Building Meaningful Lending Experiences: How to Think Like A Gen Z Consumer
May 4th, 2023 | 43 mins 39 secs
banking, customer experience, data, digital, fintech, leadership, strategy, technology, transunion
What do lenders need to know about Gen Z and young Millennials as they start to earn and begin using different banking and lending products? In this episode we help you better understand what younger consumers think of credit, financial management and the lending customer experience.
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Open Banking Steps Up: Bud Announcement, Fiinu Launch and the Evolution of Open Finance
March 21st, 2023 | 25 mins 30 secs
banking, business strategy, customer experience, fintech, leadership, lending, start-ups, transunion
The evolution of open banking continues apace. In this episode we discuss some of the approaches driving the data solution forward and making it an increasingly recognisable piece of the banking customer journey. We speak with Celso Nogueira, newly appointed director of open banking, and Chris Sweeny, CEO of Fiinu, as he readies to launch their consumer-facing solution.
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The Drive for Greater Financial Inclusion with TotallyMoney
October 14th, 2022 | 26 mins 6 secs
banking, business strategy, customer experience, fintech, transunion; cost of living
At a time of economic uncertainty, how can we better help the financially under-served and drive greater financial inclusion? In this podcast we're joined by Alastair Douglas, CEO of TotallyMoney, to explain what financial inclusion means and why it has never been more important.
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Open Sesame: The Opportunity for Open Banking in 2022
June 27th, 2022 | 18 mins 17 secs
banking, business strategy, customer experience, fintech, transunion
The macroeconomic challenges of the cost of living crisis, the COVID-19 pandemic and rising property and rental prices, has put financial services and credit products under the microscope. In this episode the team discuss open banking's maturity curve and its potential to create better outcomes for consumers and lenders in challenging and uncertain times.
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AltFi Festival of Finance 2022 Debrief
May 25th, 2022 | 21 mins 10 secs
banking, customer experience, digital economy, fintech, transunion
The FinTech and Consultancy teams at TransUnion look back at AltFi Festival of Finance 2022, and discuss some of the key topics, their own contributions and speculate on what is in store for fintech for the rest of 2022.
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How Startups Can Get Their Data Strategy Right With KPMG
February 16th, 2022 | 23 mins 4 secs
banking, business strategy, data, fintech, startup
What advantage does a great data strategy offer and what needs to be in place to make this happen? This episode explores how tech startups, from those going through initial funding rounds to organisations looking to navigate the challenges of a maturing business, can build and optimise their data strategy.