Displaying all 8 Episode of TransUnion Business Insights with the tag “leadership”.
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Credit Week Recap and Data Solutions Fit for the Modern Economy Discussion
July 12th, 2024 | 38 mins 7 secs
b2b, b2c, banking apps, business processes, business strategy, customer experience, customer strategy, data, data strategy, digital trust, leadership
Caroline Fowler, Director of Product – Consumer Interactive, TransUnion, reviews Credit Week and asks her guests for their highlights. The team then talk to the development and application of data solutions that can help support consumers in the modern economy and cite some of the customer-first innovations they are seeing in the marketplace.
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Cyber Incident Response Landscape: Looking Back at 2023, Planning for 2024 and Exploring the Psychological Impact of Ransomware
February 21st, 2024 | 35 mins 39 secs
b2b, b2c, business processes, business strategy, customer experience, cybercrime, data, digital trust, fincrime, law, leadership
This episode provides an overview of the current cyber threat landscape from the perspective of experts working in the data breach space. It reflects on the dominant and emerging methods being used by threat actors, and addresses the recent Royal United Services Institute (RUSI) paper that investigates the harms caused to individuals, organisations and society by ransomware.
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Masterclass: Leveraging Credit Education to Strengthen Customer Loyalty, Trust and Engagement
January 16th, 2024 | 21 mins 2 secs
app strategy, banking, customer experience, cx, digital strategy, financial services, fintech, leadership, lending
Curious about the potential of credit education tools to deliver richer, mutually beneficial relationships for consumers and financial service providers? In this episode, experts working at the cutting-edge of product development share insights and examples that can be used to inform your own customer strategy.
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Knowing Your Customer: What's Holding You Back From Greatness?
December 10th, 2023 | 33 mins 31 secs
banking, big data, cost of living crisis, customer experience, digital economy, e-commerce, financial inclusion, financial services, fintech, innovation, leadership, transunion; regulation
In this episode (recorded at our FUTURE Summit 2023) Sam Welch, Commercial Banking Director at TransUnion in the UK, chairs a panel discussion with senior leaders from across financial services. Topics up for debate include data strategy, consumer attitudes and behaviour and the opportunities for engineering a cutting-edge customer experience in FS.
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A Modern Identity Crisis: How The Digital Age Blurs The Lines Between Trust, Risk and Authenticity
December 4th, 2023 | 24 mins 51 secs
b2b, b2c, business processes, business strategy, cybercrime, data, digital trust, fincrime, leadership
In this episode (recorded at our FUTURE Summit 2023) our Fraud and Identity team talk about current fraud trends, consumer attitudes and concerns, and recent technology developments in the fraud prevention space.
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Hyperfocusing on Consumer Outcomes: The New Consumer Duty and Financial Vulnerability
June 27th, 2023 | 24 mins 59 secs
banking, cost of living crisis, customer experience, digital economy, financial services, fintech, leadership, transunion; regulation
This podcast takes a deep dive into a topic we're all thinking about right now - financial vulnerability. It brings together experts from across the UK’s credit market to give those working in financial services and beyond, a better understanding of the FCA's new Consumer Duty and the ways organisations can help consumers in this cost of living crisis.
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Building Meaningful Lending Experiences: How to Think Like A Gen Z Consumer
May 4th, 2023 | 43 mins 39 secs
banking, customer experience, data, digital, fintech, leadership, strategy, technology, transunion
What do lenders need to know about Gen Z and young Millennials as they start to earn and begin using different banking and lending products? In this episode we help you better understand what younger consumers think of credit, financial management and the lending customer experience.
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Open Banking Steps Up: Bud Announcement, Fiinu Launch and the Evolution of Open Finance
March 21st, 2023 | 25 mins 30 secs
banking, business strategy, customer experience, fintech, leadership, lending, start-ups, transunion
The evolution of open banking continues apace. In this episode we discuss some of the approaches driving the data solution forward and making it an increasingly recognisable piece of the banking customer journey. We speak with Celso Nogueira, newly appointed director of open banking, and Chris Sweeny, CEO of Fiinu, as he readies to launch their consumer-facing solution.