Displaying all 2 Episode of TransUnion Business Insights with the tag “cost of living crisis”.
-
Knowing Your Customer: What's Holding You Back From Greatness?
December 10th, 2023 | 33 mins 31 secs
banking, big data, cost of living crisis, customer experience, digital economy, e-commerce, financial inclusion, financial services, fintech, innovation, leadership, transunion; regulation
In this episode (recorded at our FUTURE Summit 2023) Sam Welch, Commercial Banking Director at TransUnion in the UK, chairs a panel discussion with senior leaders from across financial services. Topics up for debate include data strategy, consumer attitudes and behaviour and the opportunities for engineering a cutting-edge customer experience in FS.
-
Hyperfocusing on Consumer Outcomes: The New Consumer Duty and Financial Vulnerability
June 27th, 2023 | 24 mins 59 secs
banking, cost of living crisis, customer experience, digital economy, financial services, fintech, leadership, transunion; regulation
This podcast takes a deep dive into a topic we're all thinking about right now - financial vulnerability. It brings together experts from across the UK’s credit market to give those working in financial services and beyond, a better understanding of the FCA's new Consumer Duty and the ways organisations can help consumers in this cost of living crisis.