Displaying all 7 Episode of TransUnion Business Insights with the tag “financial services”.
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Enhanced Consumer Insights: Introducing the Vulnerability Registration Service, Evolving Data Strategies and Credit Week
May 24th, 2024 | 28 mins 12 secs
b2b, b2c, banking, big data, business processes, business strategy, customer experience, customer strategy, data strategy, digital inclusion, e-commerce, financial inclusion, financial services, government, mental health, utilities, wellbeing
Ever wondered which consumer data points could have a transformative impact on transactions between consumers and businesses? In this episode Gareth Howell, Head of Data Solutions at TransUnion in the UK, talks with Helen Lord, CEO of the Vulnerability Registration Service (VRS), about the power of new types of consumer insights, the evolution of the data ecosystem and the regulatory drive to improve customer outcomes.
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Masterclass: Leveraging Credit Education to Strengthen Customer Loyalty, Trust and Engagement
January 16th, 2024 | 21 mins 2 secs
app strategy, banking, customer experience, cx, digital strategy, financial services, fintech, leadership, lending
Curious about the potential of credit education tools to deliver richer, mutually beneficial relationships for consumers and financial service providers? In this episode, experts working at the cutting-edge of product development share insights and examples that can be used to inform your own customer strategy.
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Knowing Your Customer: What's Holding You Back From Greatness?
December 10th, 2023 | 33 mins 31 secs
banking, big data, cost of living crisis, customer experience, digital economy, e-commerce, financial inclusion, financial services, fintech, innovation, leadership, transunion; regulation
In this episode (recorded at our FUTURE Summit 2023) Sam Welch, Commercial Banking Director at TransUnion in the UK, chairs a panel discussion with senior leaders from across financial services. Topics up for debate include data strategy, consumer attitudes and behaviour and the opportunities for engineering a cutting-edge customer experience in FS.
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Hyperfocusing on Consumer Outcomes: The New Consumer Duty and Financial Vulnerability
June 27th, 2023 | 24 mins 59 secs
banking, cost of living crisis, customer experience, digital economy, financial services, fintech, leadership, transunion; regulation
This podcast takes a deep dive into a topic we're all thinking about right now - financial vulnerability. It brings together experts from across the UK’s credit market to give those working in financial services and beyond, a better understanding of the FCA's new Consumer Duty and the ways organisations can help consumers in this cost of living crisis.
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Preparing Your Business for Gen Z
October 7th, 2021 | 17 mins 3 secs
consumer credit, financial services, fintech, gen z
For this episode Asia Anwar-Jones, Director of FinTech at TransUnion in the UK, is joined by our Head of FinTech, Steve Wishart and the Managing Director for UK Consumer Markets team, Kelli Fielding. Asia, Steve and Kelli to talk about the financial attitudes of Generation Z.
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Women @ TU Takeover – Supporting Women for Success
September 21st, 2021 | 26 mins 43 secs
banking, credit industry, data, financial services, fintech, google, transunion, women in business, women in credit, women in finance, women in tech
For this episode we're excited to hand over the mic to our Women @ TU team and a panel of guests to talk about supporting women for success.
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Fraud Trends Within FinTech
July 14th, 2021 | 19 mins 11 secs
financial services, fintech, fraud, fraud trends
Asia Anwar-Jones, Director of FinTech at TransUnion, joins our Head of FinTech, Steve Wishart, and Head of Fraud Pre-Sales, Josh Gunnell, to assess challenges and opportunities the sector has faced over the last 18 months.